When to contact contractors
If you have an emergency outside of normal office hours, please contact our emergency contractor(s) whose details we've listed. If the call out is not an emergency and it is something that can wait until the office reopens, you may be charged the cost of the emergency call out. If you become locked out of the property through your own fault you will either need to call a locksmith yourselves or you will be charged the cost of the call out.
You should only contact our emergency contractor if:
1) Your Landlord is on our Fully Managed Service. If not, you must contact your Landlord direct.
2) After calling British Gas on 03332 008 899 to check if your Landlord has a Homecare Agreement in Place that covers central heating, plumbing, electrical issues etc.
3) The Emergency that you are reporting does not have an item under warranty then you may be charged for the call out.
If you have a gas leak, please immediately vacate the property and then call Southern Gas Networks SGN on 0800 912 1700.
If you have no gas or electricity check your meter is on.
If you have a pre-payment meter, please make sure that you have sufficient credit on the meter.
If you have blocked sewers, please first call out your local waste water company to find out if it is covered by them.
**As soon as the office re-opens please ensure you email firstname.lastname@example.org to advise that you have had to call out the emergency contractor. **
Contact details of contractors
Gas or Plumbing
Gas Leak - call Southern Gas Networks SGN on 0800 912 1700.
Boiler, plumbing or heating issues - Hampshire NRG - 07702 741 091
If your landlord has British Gas cover please call 03332 008 899
PRC Electrical – 07795 410 141
Hampshire Locksmith – 07525 343 655