LATEST LOCKDOWN: We’re still open and operating safely

Coronavirus Update

We want to assure you that if you are letting or renting with LetCo we continue to operate with the health and safety of our customers and colleagues as our first priority.

The government has stated that it is important to keep property transactions moving and to ensure the safety and well-being of tenants. Therefore our lettings operations will continue as we have done in recent months; all our normal lines of communication remain open and we will be available as normal via phone and/or email. Whatever stage you are at with your rental, we want to reassure you that we remain dedicated to supporting you in every way we can during this difficult time.

We have worked hard in recent months to introduce COVID Safe processes and procedures into our branches and also when conducting viewings in clients’ homes. Our teams have been trained and we continue to monitor government advice and guidance and to update our processes and training accordingly. All the details of our COVID safe procedures can be found below.

How we are operating during the Coronavirus pandemic

In line with government guidelines we wish to confirm that the LetCo office is now open, strictly by appointment only, with limited staff. We have applied our COVID-19 governance framework including a risk assessment and we operate a “COVID-19” secure environment.

Some of the team will stay home working to allow us to continue to provide the best LetCo Service. We can also be contacted via the normal office email info@letcohomes.co.uk.

And to help you further, we’ve come up with a few Q&A’s that may help in answering some questions you have.

New Landlords and new Tenants

It is now possible to invite LetCo to value your property with a view to letting it. Special guidelines has been prepared for both you and for our teams to enable appointments to take place whilst observing activities that contribute to minimising the risk of spreading COVID-19 such as handwashing, and social distancing. You will be sent these guidelines in advance of any valuation appointment.

It is now also possible to physically view properties that are to let, although we do require anyone wishing to view a property to have a virtual viewing first if available, to confirm whether you really do want to visit the property in person. When a physical viewing does take place, guidance will be sent to all parties involved in advance of the meeting, for both accompanied and unaccompanied viewings.

Tenants renting from LetCo

If you have any concerns about your current tenancy, please follow the usual communication route via pms@letcohomes.co.uk or direct to your landlord. Please note that it may take us longer to respond than would otherwise be the case. We have made key changes to our processes so that we keep our colleagues and customers safe, these are included in our Safe visit guidance for tenants.

Landlords letting with LetCo

All our standard services are currently operating although the most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We will be in touch with landlords on an individual basis to offer support. We will also be supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears. 

For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines. 

For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that all necessary precautions are being taken and government advice followed.

Mortgage/Protection Applicants

Our Financial Consultants continue to follow government guidelines and are able to conduct appointments via the phone.

Any existing customers can call our Centralised Team on 01392 453 588 or email mortgages@embracefs.co.uk. Please note that it may take us longer to respond than would otherwise be the case.


We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.

Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your family, well.