Coronavirus Update

In line with recent government guidelines we wish to confirm that the Letco Branch is now temporarily closed. However, please be assured all our staff are working remotely and we aim to continue to provide our Letco services as much as possible. We can be contacted via the normal office email info@letcohomes.co.uk.

To further assist you please see the following information or view our Coronavirus Q&A which may answer some additional questions you may have. This can be found here at www.letcohomes.co.uk

And to help you further, we’ve come up with a few Q&A’s that may help in answering some questions you have.

Sellers and Buyers

If you are currently selling, Letco advice, you speak directly with your estate agent. Letco will continue to manage your property and collect rent in the usual way until otherwise advised by yourself or your solicitor.

Mortgage/Protection Applicants

Our Financial Consultants continue to follow government guidelines and are able to conduct appointments via the phone.

Any existing customers can call our Centralised Team on 01392 453 588 or email mortgages@embracefs.co.uk    Please note that it may take us longer to respond than would otherwise be the case.  Please bear with us.

Tenants

If you have any concerns about your current tenancy, please follow the usual communication route via pms@letcohomes.co.uk alternatively vist the Letco Website, or direct to your landlord.  Please note that it may take us longer to respond than would otherwise be the case.  Please bear with us.

Landlords

All our standard services are currently operating although the most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We will be in touch with landlords on an individual basis to offer support. We will also be supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears. 

For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines. 

For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that all necessary precautions are being taken and government advice followed.  

Summary

We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.

Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your family, well in the weeks to come.