You will know that visiting properties is an inherent part of our service. For the time being the majority of our contact with tenants and landlords will be conducted using digital tools and virtual meetings but there are occasions where a physical visit is required/appropriate.
Whilst we want to continue to provide our usual high levels of personal service in the future, this cannot be delivered in a post-COVID-19 environment without some key changes to the way that we operate. The main outcome is to ensure that we protect our colleagues and customers in equal measure.
We have reviewed our processes and made a number of changes to that way that we operate to ensure we keep colleagues and customers safe. If you feel that you are not able to meet any of these key points please let our team know as soon as possible.
THIS GUIDANCE IS FOR OCCUPANTS WHO WILL BE MEETING ONE OF OUR TEAM OR AN AGENT ACTING FOR US
THERE MAY BE SOME FURTHER GOVERNMENT RESTRICTIONS THAT WILL NEED TO BE OBSERVED IN ADDITION TO THESE GUIDELINES